Shipping & Returns Policy for On-Line purchases.
All pages of the MotoMonk.net Web site are:
Copyright 2025 MotoMonk Inc.
All rights reserved.
1. Order Processing:
Orders are typically processed within 1-2 business days of receiving payment.
You will receive a confirmation email with your order details once the order is processed.
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2. Shipping Costs:
Shipping costs are calculated based on the weight & size of your order and the delivery location.
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3. Delivery Time:
Estimated delivery times are provided from the carrier and can vary.
Delays may occur due to unforeseen circumstances, and we appreciate your understanding in such situations.
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4. Tracking Information:
Once your order is shipped, you will receive a tracking number from the carrier to your provided eMail address, to monitor the status and location of your package.
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5. Shipping Restrictions:
We currently ship only within mainland United States.
Please ensure that the shipping address provided during checkout is accurate to avoid any delivery issues.
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6. Oversize Shippment
Shipping of oversized parcels must be chosen on a daily basis in order to get the best possible service for a reasonable price for our costumers
7. Stolen/Missing Parcels:
Please be aware of it that MotoMonk Inc. is not responsible for any parcel loss or parcel theft.
If it is desired we can apply, for an extra charge, a coverage by the carrier.
8. Returns and Exchanges:​
We accept returns and exchanges within 14 days of the delivery date.
To initiate a return or exchange, please contact our customer service team at engines@motomonk.net with your order number and details.
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9. Return Eligibility:
Items must be unused, unwashed, with tags, in their original packaging, and in the same condition as received.
Customized or personalized items are not be eligible for returns or exchanges.
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10. Return Process:​​
Contact our customer service team to initiate the return process.
Please include a copy of the original packing slip or order confirmation in the return package.
Once approved, ship the item(s) back to the address:
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MotoMonk Inc.
3928 Anchuca Drive
STE 9
33811 Lakeland , FL
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11. Refund or Exchange:
Refunds will be issued as store credits or for exchange to the previous items.
Exchanges will be processed, and replacement items will be shipped after the return is approved.
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12. Return Shipping Costs:
Customers are responsible for return shipping costs.
Shipment costs are not refundable.
13. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of delivery, and we will arrange for a replacement or refund, if eligible.
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Note:
These terms do not apply to engines & engine parts that are sent to us for repair, machining or rebuild.
Please ask for processing,- and delivery times for the engine repair, machining or rebuilds separately.
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Contact Information:
If you have any questions or concerns regarding our Shipment & Return Policy, please contact our customer service team at engines@motomonk.net.
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Thank you for choosing MotoMonk!
We appreciate your business.